Now Hiring - Account Manager in Fulton, MD

Position Objective

Quality Associates (QAI) and DocPoint Solutions (DPS), an IT Subsidiary of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving Enterprise and Public sector markets. Offering a wide variety of career opportunities, is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, QAI and DPS have a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

Please join us in our exciting growth and pursue a rewarding career with Quality Associates and DocPoint Solutions a Konica Minolta Company!

Position Objective

The Account Manager role is an existing client retention, nurturing and sales opportunity that is rewarded with commissionable income. This position is responsible for ensuring the consistent development of a pipeline of opportunities from upselling new software and services that will result in the quarterly sales goals set for the position. This role is dedicated to existing customers and is accountable for account management and expansion. Reporting of all activities associated with this position will come from the CRM system.

Essential Job Functions

Essential job functions include, but are not limited to the following:

• Account Management – Responsible for consistently following up and developing assigned customer base. Activities include regular follow-ups with the Account, and discussions to ensure that the Account is capitalizing on their system to the highest possible level. Responsible for identifying upsell/cross sell opportunities within assigned account base and engaging the proper team to close new opportunities.
• Opportunity Generation and Pipeline Management – Responsible for developing and qualifying opportunities within assigned account base. Responsible for ensuring a sales pipeline that, through consistent efforts, will meet your sales goals.
• Opportunity Management & Forecasting – Responsible for managing and documenting the opportunity/sales process through the use of the CRM system. Consistent updates to the CRM system will be required to ensure accurate forecasts.
• Demonstrations & Konica Minolta Enterprise Content Management (ECM) Experience – Responsible for identifying and qualifying the customer needs and documenting the solution to effectively work with a Sales Engineer to execute the Konica Minolta ECM Experience. This includes collaborating on alternatives for the proposed solutions and discuss or demonstrate other options per the client’s requirements.
• Scope / Project Profile Preparation – Responsible for defining the requirements of the projects, along with developing and communicating the ROI and Goals of the project. Responsible for working with the Sales Engineer and Professional Services in developing a Project Profile that will result in the development of a price proposal.
• Event Participation – Responsible for participating in the planning and execution of various marketing activities. Roles may include actively driving attendance, presentations, and general networking activities.
• Performs other duties, as assigned.

Competencies (Knowledge, Skills and Abilities)

• Excellent interpersonal and communications skills
• Knowledge of Microsoft Suite with a strong emphasis in Excel
• Ability to collaborate with internal partners, coworkers and external vendors
• Ability to work within a team structure
• Strong listening skills – ability to understand customer needs and equate them to our solutions
• Knowledge of CRM tools

Experience, Educational Reqts and Certifications

Education Requirements

• Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience requirements
• One to three years of experience in sales
• One to three years of experience in the IT related industry preferred
• Experience servicing internal and external customers
• Experience working with external vendors/ partners
• Experience with Solution or Strategic Selling

Konica Minolta Offers:

• Outstanding benefits package (including medical, dental, vision, life insurance)
• 401(k) plan with matching company contribution
• Generous holiday and paid time off schedules
• Ongoing professional development training
• Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location